Refund policy

Return & Refund Policy

1. No Returns on Opened Bottles

• We do not accept returns or refunds for opened bottles, unless the wine is found to be defective or spoiled.

2. Returns for Incorrect or Damaged Orders

• If you receive the wrong item or a damaged bottle, please notify us within 48 hours of delivery with clear photos of the item and packaging.
• The wine must remain unopened, in its original condition, and properly stored.
• We will arrange a replacement, store credit, or refund based on the issue.

3. Label & Vintage Variations (Photo Policy - See Below)

• Wineries may update labels, packaging, and bottle designs from time to time.
• Our product descriptions reflect the correct producer, varietal, vintage, and region—these details are always accurate, even if the label or bottle design varies.
• If a vintage substitution is necessary, we will notify you before shipping.

4. Returns for Customer Dissatisfaction

• We do not accept returns based on personal taste preferences.
• If you are unhappy with your selection, we offer store credit for unopened bottles returned within 7 days of delivery.

5. Refunds

• Once a return is received and inspected, we will process store credit or a refund to the original payment method.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
• Refunds may take 5-7 business days to reflect in your account.
• If a chargeback is filed and results in a refund, the product must be returned in its original condition before the refund is processed. Failure to return the product may be considered fraudulent activity, and we reserve the right to dispute such claims with the payment provider.

6. How to Initiate a Return

• Contact us at jc@happywinemiami.com with your order number, reason for return, and supporting photos (if applicable).
• We will guide you through the return process.

By placing an order on happywinecalle8.com, you agree to these terms.